About Restoration Doctor
A multi-state, documentation-first restoration operator headquartered in Vienna, Virginia — serving Virginia, Washington DC, Maryland, Florida, and New York City.
A restoration operator built on evidence
Restoration Doctor is a multi-state property restoration operator headquartered in Vienna, Virginia. The company was built around a conviction that most of the friction in property damage claims — disputed scopes, delayed payments, adversarial adjuster calls — comes down to a documentation gap. So we closed it. Every project, from a single-room pipe burst to a multi-floor commercial loss, is photographed, moisture-mapped, and logged from first response to final verification.
From our Northern Virginia headquarters, operations expanded down the Eastern Seaboard: a Washington DC unit covering the District and the Maryland suburbs, a South Florida unit based in Miami's Brickell district handling hurricane and humidity losses, and a New York City unit serving all five boroughs. Each metro runs on the same operating playbook — the same documentation stack, the same drying standards, the same review policy — coordinated through the Vienna headquarters. That consistency is deliberate: insurance carriers, property managers, and commercial clients working with us in one market receive the identical evidence package in every other.
The work itself spans four core categories: water damage restoration, mold remediation, fire and smoke damage restoration, and Category 3 sewage and biohazard cleanup. Behind those categories sits a large-loss-capable field organization — emergency crews, in-house drying equipment fleets, and project documentation teams — dispatched around the clock through a single national emergency line.
Headquarters: 8609 Westwood Center Dr, Suit 110-1062, Vienna, VA 22182 · 1-888-29-FLOOD (1-888-293-5663)
Operating scale, in verifiable numbers
Every figure below traces to a source you can inspect: Google Business Profile listings, the CompanyCam documentation archive, or the published project portfolio.
The review figures are true aggregates: every Google review across our Virginia, Washington DC, Florida, and New York City listings is counted — one to five stars — so the numbers here always reconcile against the live listings themselves.
The documentation methodology
Four systems run on every project, producing an evidence file that stands on its own in front of a homeowner, an adjuster, or a third-party reviewer.
Time-stamped, geo-tagged photo documentation from arrival to completion. Over 180,000 jobsite photos captured to date; the top documented projects are published in the portfolio.
Room-by-room scope capture with floor sketches and contents inventories, so the written scope and the physical loss can be reconciled line by line.
Full 3D scans on qualifying losses preserve the pre-mitigation state of the structure — measurable, walkable, and reviewable long after demolition.
Daily moisture readings, temperature and humidity records, and equipment placement maps that prove the structure was dried to standard, not to schedule.
Supporting protocols run alongside the core stack where the loss category requires them: air sampling and post-remediation verification on mold projects, PPE and disposal logs on Category 3 losses, and thermal imaging during moisture mapping.
How leadership runs the operation
Six operating principles govern every market, every crew, and every claim file.
A claim shouldn't rest on anyone's word — ours included. Every position we take, from a drying timeline to a demolition scope, is backed by time-stamped photos, moisture readings, and standards citations that any third party can audit.
Adjusters, property managers, and homeowners get written, evidence-backed responses they can file and forward. Verbal assurances don't survive a claim file; documented ones do.
Scope decisions cite the applicable standard — not preference, not convenience. If a wall comes down, the psychrometric data and category classification that justified it are in the file.
The ratings we publish are computed from every synced Google review — including the critical ones. A reputation number you can't reconcile against the source isn't a reputation number.
Every metro operates on the same playbook: identical documentation stack, identical drying standards, identical review policy. A project in Miami is filed the same way as one in Vienna.
Emergency response is measured twice: how fast crews arrive, and whether post-completion verification — clearance testing, final moisture maps, closing photo sets — confirms the work actually held.
Licensing & industry standards
The scope of every project is anchored to the recognized industry standard for its loss category.
Water losses are worked to the ANSI/IICRC S500 Standard for Professional Water Damage Restoration — category and class determination, drying goals, and daily monitoring are all documented against it. Mold remediation follows the ANSI/IICRC S520 framework: engineering controls, containment, HEPA filtration, and post-remediation verification. Category 3 sewage losses are handled under full biohazard protocols with documented PPE use and disposal manifests.
Restoration Doctor maintains the contractor licensing and insurance coverage required in each jurisdiction where it operates, and scopes of work cite the governing standard for the loss — not a preference. Estimates and invoices are produced in industry-standard formats that carriers, third-party reviewers, and property managers can audit line by line against the photo and moisture record.
Why this reviews hub exists
Reputation claims in the restoration industry are easy to make and hard to check. This site exists to make ours checkable. Reviews shown here are synced nightly from the Google Business Profile API for each of our listings — they are not typed in, curated by hand, or edited after the fact.
Two rules keep the numbers honest. First, the headline rating and review count on this site are true aggregates: every synced review is counted in the math, including one-, two-, and three-star reviews. Our current true average is 4.9 across 1,777 Google reviews — the same numbers you will find by adding up our live Google listings yourself. Second, individual reviews published on this site are the four- and five-star subset (1,650+ of them) — a display choice we state openly rather than hide, and one that never touches the aggregate. The structured data we serve to search engines and AI assistants carries only the true aggregate, never an inflated one.
The same standard applies to project evidence: the before-and-after portfolio is drawn directly from the CompanyCam documentation archive, screened only for customer privacy — never street addresses, names, or personal information.
Services & regions
- Water Damage Restoration— Water Damage
- Mold Remediation— Mold Remediation
- Fire & Smoke Damage Restoration— Fire Damage
- Sewage & Biohazard Cleanup— Sewage Cleanup
- Virginia— HQ: Vienna, VA · RestorationDoctors.com
- Washington DC— HQ: Washington, DC · RestorationDoctors.com
- Maryland— HQ: Bethesda, MD · RestorationDoctors.com
- Florida— HQ: Miami, FL · RestorationDoctorFL.com
- New York City— HQ: Manhattan, NY · RestorationDoctors.com
Active water, mold, fire, or sewage event?
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